TERMS AND CONDITIONS OF SERVICE
TOP BERATEN MALAYSIA SDN. BHD.
1. GENERAL TERMS AND CONDITIONS
1.1. All services of TOP Beraten Sdn. Bhd. (“TOPB”, “we” or “ours”) regarding the delivery of services are exclusively governed by these Terms and Conditions of Service unless otherwise agreed in Service Agreement or in writing between the Client and TOPB. This applies to all legal relationships between TOPB and the Client.
1.2. “Client” means the organisation, company or natural person with whom TOPB is performing the services.
1.3. Our Terms and Conditions of Service apply in their newest version and also for all subsequent services even if we do not expressly mention or agree to our Client again when concluding them.
2. PERFORMANCE OF SERVICES
2.1. The scope of each service shall be agreed upon in writing between the Client and TOPB before commencement of service.
2.2. TOPB shall determine the manner in which and the person by whom the engagement will be carried out, taking into account, as far as is feasible, the reasonable requests expressed by the Client.
2.3. Certain services may require additional insurance coverage, in which case the cost is chargeable to the Client unless otherwise agreed.
2.4. In the performance of our services, overseas Client not within the same time zone should take cognisance that there is a time difference as TOPB is based in Kuala Lumpur, Malaysia where the time zone is GMT+8.
3.1. In performing the services for the Client, TOPB may involve Subcontractors availing to the specific expertise or professional requirements. As a matter of company policy, TOPB shall have these Subcontractors enter into a data protection/confidentiality obligation.
3.2. To ensure that the services provided by the Company are of the highest standard and at all times accurate, the Client shall communicate solely with TOPB on the services agreed and must not directly contact any Subcontractors that have been appointed by TOPB unless consent is given by TOPB.
3.3. If requested by the Client, then TOPB will identify these Subcontractors, specifying in each case their specific expertise.
3.4. For the purpose of defining “Subcontractors”, Subcontractors are network partners or affiliates, or agents of TOPB such as but not limited to law firms, tax advisors, auditors or third parties engaged by TOPB.
4. FEES AND EXPENSES
4.1. TOPB has the right to bill the Client once instructions are given/confirmed. The exception would only be if it falls within the ambit of a special promotion that TOPB is conducting at the time of the contact by the Client.
4.2. Generally, TOPB charges an hourly rate in providing the services to the Client as specified herein unless stated otherwise in the Service Agreement:
For companies and individuals based overseas, our hourly rates are:
a) Managing Director – EUR 280 per hour
b) Associate Partner –EUR 250 per hour
c) Head of Department –EUR 200 per hour
d) Senior Advisor – EUR 180 per hour
e) Junior Advisor – EUR 150 per hour
f) Executive/Team Assistant – EUR 100 per hour
g) Courier Services – EUR 60 per hour
For companies and individuals who are based in Malaysia, our hourly rates are:
a) Managing Director – RM 950 per hour
b) Associate Partner – RM 850 per hour
c) Head of Department – RM 750 per hour
d) Senior Advisor – RM 600 per hour
e) Junior Advisor – RM 500 per hour
f) Executive/Team Assistant – RM 300 per hour
g) Courier Services – RM 80 per hour
4.3. Unless otherwise agreed in writing of exclusion of reimbursement, TOPB shall be entitled to be reimbursed by the Client for all of the following out-of-pocket expenses but not limited to:
a) travel expenses;
b) payment to Government Agencies;
c) stamping/certification/notary public;
d) project-related travel cost at RM 0.80/km or if E-hailing (the exact amount charged);
e) telephone costs (i.e international calls); and
including any other charges reasonably and properly incurred by TOPB in the performance of the services with the production of such evidence thereof as the Client may reasonably require.
4.4. TOPB fixed fees are based on the assumption that the information provided by the Client is in an orderly, timely and complete manner. In the event that TOPB has to sort-out, clarify or request for documents or information repeatedly, TOPB reserves the right to levy additional hours based on real time exposure in sorting out the information provided by the Client.
4.5. Unless otherwise agreed in writing, payment from the Client to TOPB shall be made within seven (7) days from the date of receipt of an invoice for all fees and/or any out-of-pocket expenses. Where applicable, all fees and out-of-pocket expenses are quoted both exclusive or inclusive of SST which will be charged at the statutory rate.
4.6. Payment shall be made into the bank account mentioned in the invoice. In the case of the delay in payment, TOPB shall be entitled to claim default interest at the rate of 5% monthly on the amount due accrued daily.
5.1. The Client warrants and represent that:
a) it is authorised and has the capacity to provide the information to TOPB for TOPB to perform its services and by providing that information it is not in any way in breach of any contract, law, by-laws, rule or regulation of the appropriate authorities; and
b) the information provided to TOPB for the performance of the services is up-to-date as at the date of submission and true, current, correct, complete, accurate and is not misleading.
6. INDEMNITY /LIMITATION OF LIABILITY
6.1. TOPB will be kept indemnified against all cost, expenses, claims, demands and liabilities for which TOPB may become liable and against all suits, proceedings, claims, actions, or demand of whatsoever nature which may be made against TOPB which may arise either directly or indirectly by reason of providing the services to the Client which is due to the Clients own failure, negligence or default.
6.2. In any event and to the extent permitted by law, the liability of TOPB, TOPB employees and any other partners or service providers (collectively known as the “Providers”) to the Client in respect of any liability in the performance of the services under the terms and condition contained herein whether in contract, tort (negligence and/or breach of statutory duty) and/or howsoever arising shall only be limited to the service fee invoiced to the Client for that portion of services giving rise to liability.
7. PERSONAL DATA PROTECTION & DATA PROTECTION
7.1. In performing our services for the Client, TOPB collects, obtain, stores and process personal data and data relating to the Client’s business and its affiliates including but not limited to director’s information, shareholders and employees(“Data”). In order to perform our services, we may share your data with our network partners such as but not limited to law firms, tax advisors, or third party which has been engaged with the Client’s consent. In this respect, the Client also agrees that TOPB can transfer the Client’s Data out of Malaysia (if required).
8.1. The Client and TOPB acknowledges and confirms that the Confidential Information of the other party constitutes valuable proprietary information and trade secrets of the other party and that the unauthorized use, loss or outside disclosure of such information shall cause irreparable injury to the other Party.
8.2. TOPB in performing the services for the Client shall keep secret and not disclose any Confidential Information obtained during the performance of the services.
8.3. Confidential Information shall include among other things, software, data files, databases, computer programmes, know-how and methodology, standard operating procedures, forms and customer listings, financial information and critical personal data including any information, facts, trade or business secrets:
a) that are connected with the principal and its parent or subsidiary company’s activities, internal company knowledge and /or workflows;
b) that are not in the public domain but rather are known only to a restricted group of people;
c) in whose non-disclosure the Principal and its parent or subsidiary company has an economic interest;
d) that are intended to remain secret in accordance with the principal’s wishes; or
e) is designated to be confidential or proprietary or is reasonably understood to be confidential or proprietary.
8.4. Confidential Information shall also include and is not limited to any oral, written, graphic or machine-readable or technical information including, but not limited to, that which relates to business plans, technology, product plans, products, method, techniques, developments, creation, processes, designs, drawings, formulae, invention, innovation, markets, software (including source and object code), hardware configuration, agreements with third parties, services, customers, marketing or finances of the disclosing party and economic information such as customer lists, price and financial data and sources of supply. The scope of Confidential Information further applies to models or instructions of a technical nature, particularly drawings, prototypes, patterns, segments or formula.
8.5. Each Party shall notify the other Party immediately upon discovery of any unauthorized use or disclosure of Confidential Information of the other Party, and will cooperate with the other Party in every reasonable way to help regain possession of such information and to prevent its further unauthorized use.
8.6. Exception to the confidentiality stated above would not apply to:
a) knowledge available in the public domain without the fault of either party;
b) was already known by either party, other than under an obligation of confidentiality, at the time of disclosure by the Client;
c) is lawfully acquired by TOPB from a third party on a non-confidential basis; or
d) if TOPB is required to disclose pursuant to any law, lawful governmental, quasi-governmental or judicial order.
8.7. Except with the prior written permission of TOPB, the Client shall not publish or otherwise make available the contents of proposals, reports, presentations, memos, or other communications by TOPB, unless these have been provided with the intention of providing third parties with the information set out therein. Furthermore, the Client shall not disclose any of TOPB methods and work strategies without TOPB’s written permission.
8.8. The provisions of Confidentially shall apply during the term of the performance of the services and for a period of five (5) years thereafter from date of instructions of service.
9.1. TOPB can be terminate the performance of services for the Client at any time without notice on the following grounds:
a) major breach of the provisions in the Service Agreement (if any);
b) default of its performance of any material obligation;
c) major non-disclosure which affects the performance of services by TOPB;
d) repeated inaccuracies or providing false information to TOPB in the performance of services;
e) legitimate concerns with non-compliance of statutory laws in Malaysia but not limited to Personal Data Protection, Anti-Bribery / Corruption, and Anti Money Laundering;
f) credit standing of the Client; or
g) delay in payments after the beginning of insolvency proceedings.
10. GOVERNING LAW
10.1. The terms and conditions in the provision of services is governed and interpreted in accordance with the laws of Malaysia.
10.2. Any dispute shall first be resolved by trying to reach an amicable settlement before referring the dispute to the courts of Malaysia.
11. FORCE MAJEURE
11.1. In the event of a force majeure, TOPB shall not be held liable or responsible to the Client nor be deemed to have defaulted under or breached this Agreement for failure or delay in fulfilling or performing any term of this Agreement to the extent, and for so long as, such failure or delay is caused by or results from causes beyond the reasonable control of the affected party including but not limited to fire, floods, embargoes, acts of war (whether war be declared or not), acts of terrorism, insurrections, riots, civil commotions, strikes, lockouts or other labour disturbances, acts of God or acts, omissions or delays in acting by any governmental authority or the Client (“Force Majeure Event”).
11.2. TOPB if subjected to a Force Majeure Event shall promptly notify the Client of the occurrence and particulars of such Force Majeure Event and shall provide the Client, from time to time, with its best estimate of the duration of such Force Majeure Event and with notice of the termination thereof.
11.3. TOPB shall use diligent efforts to avoid or remove such causes of non-performance as soon as is reasonably practicable. Upon termination of the Force Majeure Event, the performance of any suspended obligation or duty shall without delay recommence.
11.4. TOPB, if subjected to the Force Majeure Event shall not be liable to the Client for any damages arising out of or relating to the suspension or termination of any of its obligations or duties under this Agreement by reason of the occurrence of a Force Majeure Event, provided that the Company complies with its obligations stated herein.
12.1. Should any single provision contained in this terms and conditions be or become invalid, the invalidity of the said terms and conditions shall not affect the validity of the remaining terms and conditions contained herein. In this case, the invalid terms and condition shall be read down to the closest economic purpose of the invalid terms and condition for it to be legal and enforceable.
13. AMENDMENT TO TERMS AND CONDITIONS
13.1. TOPB reserves the rights to amend the terms and conditions from time to time, without further notice to the Client and the latest version of the terms and condition shall be effective immediately upon being posted on the website and any previous version of the terms and conditions released shall be superseded.